Return & Refund Policy
Effective Date: July 16, 2026
Thank you for shopping at shop1.thotaharish.com. We value your trust and strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 7 days from the date your order is delivered.
To be eligible for a return, the item must:
Be unused and in its original condition.
Be returned in its original packaging with all accessories, manuals, and tags intact.
Include the original invoice or proof of purchase.
Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
2. Non-Returnable Items
The following items cannot be returned or refunded:
Gift cards
Digital products or downloadable software
Customized or personalized products
Products marked as “Final Sale” or “Non-Returnable”
Hygiene-related products that have been opened or used
3. Damaged, Defective, or Incorrect Products
If you receive a product that is:
Damaged during shipping
Defective
Incorrect or different from what you ordered
Please contact us within 48 hours of delivery.
Kindly provide:
Your Order ID
Photos or videos clearly showing the issue
A brief description of the problem
Our support team will review your request and provide a suitable resolution, including replacement or refund where applicable.
4. Return Process
To initiate a return:
Email us at support@shop1.thotaharish.com.
Mention your Order ID and reason for the return.
Attach supporting photos if the product is damaged or defective.
Wait for our return authorization before shipping the item.
Returns sent without prior approval may not be accepted.
5. Refund Policy
Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.
If approved:
Refunds will be processed within 5–7 business days.
The refund will be credited to the original payment method used during purchase.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Shipping charges are generally non-refundable unless the return is due to our error.
6. Exchange Policy
We offer exchanges only for:
Damaged products
Defective products
Incorrect items delivered
Exchanges are subject to product availability.
7. Return Shipping
If the return is due to a defective, damaged, or incorrect product, we will bear the return shipping cost.
For all other approved returns, the customer is responsible for the return shipping charges unless otherwise stated.
8. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. You may request a return after receiving the product if it meets our return eligibility criteria.
9. Late or Missing Refunds
If you have not received your refund:
Check your bank account.
Contact your credit card provider or payment gateway.
Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
10. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Website: shop1.thotaharish.com
Email: support@shop1.thotaharish.com
Business Address: [Your Business Address]
We are committed to resolving your concerns as quickly as possible and ensuring a smooth shopping experience.
